We pride ourselves on striving to offer the best Technical Support in this, or any industry.
We do not outsource our support -- we feel that by integrating support with development, it allows us to create a better product. If you call us, you'll be pleasantly surprised to get right through to someone who can solve your issue. Though all support requests are handled within a maximum of 24 hours, the average response time is well under 15 minutes.
Try searching, you can find the answers to many of your questions in our Knowledge Base and Documentation:
We often provide on-the-fly
presentations and training sessions.
We utilize Citrix Go-To-Assist remote assistance for many technical support issues.