Tech Support FAQ's

• What is the most recent version?
  View our update history here.
  You may install the latest version by clicking on the Update button in the Data Manager.
• Having an installation problem?
  For any technical problems with the Server Installation, please see our Community post on the topic here.
  Any problems with the Workstation Setup, Re-Installation, New Workstations, New AutoCAD versions, etc., are covered by the Community post here.
• How do I convert from Land F/X layer colors into my office colors?
  This process, including the necessary worksheet, is outlined meticulously in the Getting Started Guide. You may download it here.
  After determining which Land F/X colors need to be changed, and applying those changes to the administrative Land F/X Pens document, and testing it with a revised CTB file, you can then have Land F/X change all blocks permanently from the default layer colors into your office standard colors.
• What version of AutoCAD is required?
  We require AutoCAD version 2004 or greater. Land F/X will not work with AutoCAD LT, but it will work with any of the vertical products, Architectural Desktop, Map, Land Development Desktop, etc.
  As with every AutoCAD version since 1.0, it is highly recommended that you install any Service Pack available for your version. Our installer only enforces the Service Pack 1 for 2006, which has a fatal error regarding partial menu groups. However, 2007 has some bugs regarding polyline closing, Mtext display, and other aggravating quirks that are resolved with its Service Pack 1. Please check for any AutoCAD updates from the Support section of autodesk.com.
• Additional FAQ's can be found at our FAQ List

Technical Support

• Free upgrades to the Land F/X system, database, and block library, for one year after purchase or upgrade. All downloads are performed through the "Update" feature of the program. View our update history here.
• On-site training with a complete two-day training seminar utilizing hands-on use of all aspects of the program.
• Training in San Luis Obispo, CA, Las Vegas, NV, or various regional locations. (See our Purchase page for details on training pricing.)
• Self-Training available through the tutorials and videos provided with the program (See the actual Tutorials from the documentation here).
  
• Answers to most technical questions, and a general discussion of upcoming enhancements and wishlist items, can be found at our Community Forum.
• Telephone support through our toll-free line.
• Email-based technical support, utilizing the "Tech Support" feature of the program.
• Yearly support extensions, allowing access to monthly upgrades, and unlimited technical support, currently priced at $300/license.

General Support

Refund Policy

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