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Tech Support FAQ's
- What is the most recent version?
Our most recent version is 6.41.
View our update history here.
You may install the latest version by clicking on Check For Updates in the Land F/X menu.
You may also set the preferences for automatically checking for updates in the Preferences screen.
- Having an installation problem?
For any technical problems with the Server Installation, please see our Community post on the topic
here.
Any problems with the Workstation Setup, Re-Installation, New Workstations, New AutoCAD versions, etc., are covered by the Community post
here.
- How do I convert from Land F/X layer colors into my office colors?
This process, including the necessary worksheet, is outlined meticulously in the Getting Started Guide.
You may download it here.
After determining which Land F/X colors need to be changed, and applying those changes to the administrative
Land F/X Pens document, and testing it with a revised CTB file, you can then have Land F/X change all
blocks permanently from the default layer colors into your office standard colors.
- What version of CAD is required?
We require AutoCAD version 2004 or greater, or Bricscad Pro V9. Land F/X will not work with AutoCAD LT, but it will work
with any of the vertical products, Architectural Desktop, Map, Land Development Desktop, etc.
As with every AutoCAD version since 1.0, it is highly recommended that you install any Service Pack available for your version.
Please check for any AutoCAD updates from the Support section of autodesk.com.
- Additional FAQ's can be found at our FAQ List
Technical Support
Contact information:
Telephone: 800-219-2365
email:
We offer the following Support for the Land F/X product line:
- Free upgrades to the Land F/X system, database, and block
library, for one year after purchase or upgrade. All downloads
are performed through the "Update" feature of the program.
View our update history here.
- On-site training with a complete two-day training seminar utilizing
hands-on use of all aspects of the program.
- Training in San Luis Obispo, CA, Las Vegas, NV, or various regional
locations. (See our Purchase page for details on training pricing.)
- Self-Training available through the tutorials and videos provided
with the program (See the actual Tutorials from the documentation here).
- Answers to most technical questions, and a general discussion of upcoming
enhancements and wishlist items, can be found at our Community Forum.
- Telephone support through our toll-free line.
- Email-based technical support, utilizing the "Tech
Support" feature of the program.
- Yearly support extensions, allowing access to monthly upgrades, and unlimited technical support.
General Support
Land F/X is one complete package, including Concept, Planting, Irrigation,
Details, Graphics, and Tools features. It works in conjuction
with AutoCAD, versions 2004 and greater, and Bricscad V9.
Land F/X is an advanced network-savvy system installed
on your server, allowing only the number of licenses purchased to access the program functionality.
See our Purchase page for latest pricing information.
Shipping Policy
We ship our software by FedEx, with next business day service.
Refund Policy
If for any reason you are dissatisfied with the program, return it
within 30 days for a full refund.
Contact
Land F/X is a product of Ecografx, Inc.
Address all billing inquiries, and make checks payable to Ecografx, Inc.,
Tax ID 77-0511852.
800-219-2365
Fax: 805-541-8129
info@landfx.com
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