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Julie Riddle
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Good afternoon,

Our IT department had to reinstall 2020 on my machine.  We haven't yet activated it so I'm using the 30 days until we do so.  However, when I ran the update, it loaded over 2400 Land F/X projects which don't belong to our organization.  After we activate, can I simply delete those projects without impact to whomever they truly belong to?

Thanks,

Julie

 

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Amanda Berry Pending Moderation
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07/24/2020 @ 12:59 pm
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Hi Julie,

Don't delete any projects. These are part of your office's cloud data project list.

You used to look at a local database on a server, and your IT appears to have installed you to a Cloud database. While Cloud Data is better in a lot of ways and is probably a good move, it's better to get there deliberately, not accidentally.

 

I'll open up a ticket and have an install technician reach out to you. This is best handled that way since they'll have to talk about your office's preferred server setup.

 

-Amanda

Julie Riddle Pending Moderation
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07/24/2020 @ 12:47 pm
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Actually, It looks like some do belong to us as a whole, just not the particular region I work with.  Can I still delete them without impact?

Thanks,

Julie

Jeremiah Farmer Pending Moderation
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07/24/2020 @ 12:56 pm
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Julie,

 

The ones with tildes at the top are Templates that have been mistakenly imported as a project.  They can most certainly be safely deleted.

It would be worthwhile to make sure the configuration is correct - it looks likely that they mistakenly set you to an old local database, instead of your cloud data.  If you submit a ticket from the Tech Support button in the software, it will send us additional diagnostic data.

 

--J

Julie Riddle Pending Moderation
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07/24/2020 @ 1:53 pm
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Hi Jer and Amanda :) Megan has initiated contact.

Thanks all!

Julie Riddle Pending Moderation
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07/24/2020 @ 2:50 pm
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Resolution with Megan is that we're going to leave me on the cloud. There's obvious benefit if we need to reinstall again in the future.  I'll leave everyone else's files be and learn to love the cloud :)

Thanks everyone.

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