Brian,
We actually have improved this process quite a bit and have now made it a feature you can control yourself! By registering for our Portal you will have access to your account information, project data, and see past/submit future Tech Support Tickets.
You will also be able to manage your plant database, including the custom user fields that show up when editing plants from your Plant Manager.
Take a look at the link below on how to Register for the Portal, and let us know if you have any further questions we can help you with.
How to Register for the Land F/X Portal