+1 805-541-1003

Technical Support

(805) 541-1003

Join the Land F/X family, and experience our world-class support.
We offer phone and email support with extremely fast response times.

Jeremiah Farmer

Jeremiah
Farmer

Amanda Berry

Amanda
Berry

Jake Lott

Jake
Lott

Paul Houchin

Paul
Houchin

Forrestt Williams

Forrestt
Williams

Mike Bennet

Mike
Bennet

Mike Cota

Mike
Cota

Though we're of course here to help, you might just be able to help yourself even more quickly. We're constantly updating our troubleshooting resources, providing the answers you need to resolve your issue and get back to work! 

 Are you getting an error message?

Please enter the error message text below. There's a good chance you'll find the solution in our extensive documentation and collection of Knowledge Base articles. 

 Can the issue be duplicated in a blank drawing?

We find that 25% of our tech support tickets are directly related to drawing corruption. This is a recurring issue that can be addressed quickly on your end.

If you are unable to duplicate your issue in a blank drawing, please clean your drawing and any Xrefs first. Chances are the issue will be resolved!

 Is it a common issue?

Our documentation team reviews every single tech support incident. As a result, our documentation section is updated continuously to provide every solution to every possible issue.

 

 

Don't see it? Look in our Knowledge Base or search below:

 Still no solution? Submit a ticket.

Don't see your issue in our documentation? Feel free to send us a support ticket. Please provide a detailed explanation of your issue, including the exact text of any error messages. You'll receive instant email verification that we received your ticket. Don't see a verification right away? Check your junk or spam folder.

 

In most cases, we'll send a detailed response – including a link to the solution in our documentation, if possible – within one hour of receiving your request. 

Don't know your Support ID?

Updated Support Policy


Our team is happy to provide unlimited technical support by phone or email for issues directly related to our software.


However, many technical issues stem from improperly maintained Windows installations, outdated or improperly configured equipment, or network problems. These deeper-seated issues go above and beyond the support our team is able to provide as part of the purchase and renewal or upgrade of our software. As a result, they may necessitate an additional per-incident support charge of $150.


Rather than incurring these types of charges – and risking potentially catastrophic computer issues – we encourage you to pay this money proactively by hiring a qualified IT professional to service your office computers regularly


Getting Started Guides

Customization
Getting Started Guide

Download PDF

Details Getting
Started Guide

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Planting Getting
Started Guide

Download PDF

Irrigation Getting
Started Guide

Download PDF

 

Knowledge Base

Search the Knowledge Base for your solution.

Search a few keywords for the information you're looking for

For instance, if you're having problems with your plant labels being scaled weird, search for "Plant label scale".

Contact

  • Land F/X

Our professional landscape and irrigation design plugin for AutoCAD makes specification and calculation simple, giving you the time to design.