You clicked the Validate button to validate your Support ID using our plugin for SketchUp, Rhino, or Revit, and the validation dialog box that pops up is blank. You’re unable to validate using your support ID.
A setting in Internet Explorer is interfering with your ability to validate your Support ID.
1. Open Internet Explorer, and click the gear button in the top right corner of the window.
Select Internet Options from the menu that opens.
2. Select the Security tab, then click the Custom level ... button.
3. Scroll down to Miscellaneous.
Under Access data sources across domains, select Enable.
You should now be able to validate your Support ID in SketchUp, Rhino, or Revit.