Validation Dialog Box Blank After Attempting to Validate Support ID in SketchUp, Rhino, or Revit
sales@landfx.com
+1 805-541-1003

Validation Dialog Box Blank After Attempting to Validate Support ID in SketchUp, Rhino, or Revit

Issue

 

You clicked the Validate button to validate your Support ID using our plugin for SketchUp, Rhino, or Revit, and the validation dialog box that pops up is blank. You’re unable to validate using your support ID.

Blank validation box

 

 

 

Cause

A setting in Internet Explorer is interfering with your ability to validate your Support ID.

 

Solution

 

1. Open Internet Explorer, and click the gear button in the top right corner of the window.

 

Select Internet Options from the menu that opens.

Opening Internet Explorer Internet Options

 

 

 

Internet Explorer Internet Options, Security tab, Custom level button

2. Select the Security tab, then click the Custom level ... button.

 

 

 

3. Scroll down to Miscellaneous.

 

Under Access data sources across domains, select Enable.

 

You should now be able to validate your Support ID in SketchUp, Rhino, or Revit.

Security Settings - Internet Zone dialog box, Enable option selected for Access data sources across domains under Miscellaneous
Last modified on May 31, 2022

Contact

  • Land F/X

Our software tailors AutoCAD to the needs of landscape architects, irrigation designers, and other professionals. We automate your most tedious tasks and ensure accuracy, giving you more time to design.

Log in to landfx.com:

Username:

Password: