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Land F/X Portal FAQs

General FAQs

Q. What is the Land F/X Portal?

A: The Land F/X Portal is a place for our clients to log in and view all their account details – everything from billing history to new and old support tickets, renewal date, and license count. You only need to register for an account at landfx.com and use your company Support ID to gain access to the Portal. How to register for an account

 

Q. Can I use the account I made for the landfx.com community forum?

A: Yes. You'll just need to visit the Portal, log in with your existing account, and enter your company Support ID.

 

Q: How do I submit a new ticket through my Portal?

A: After logging in, click the green New Ticket button in the top left corner of your Portal dashboard.

 

Q: How can I let a new user into my Portal?

A: Have your new user visit landfx.com/portal and register for a new account using your company's Land F/X Support ID. How to register for an account

 

Note: If the user is not using a company email address, you'll need to visit the Users section of the Portal and change his or her role from No access to User or Admin.

 

Q: How do I find an old ticket in my Portal?

A: Under the Support tab of the Portal, click the Ticket History link at the bottom of the Recent Tickets section. You can find your ticket in the ticket history that opens.

 

Q: How do I use the Portal to edit or delete my custom plants?

A: See our instructions for editing and deleting custom plants.

 

Q: How do I manage my licenses in the Portal?

A: We've built our License Manager right into the Portal, and you can manage your licenses just as you would in CAD. Just remember to click the Save License Changes button after making any changes to your licenses in the Portal. See our documentation on managing your licenses in the Portal.

Want to learn more about the Portal? See our Portal Tour webinar.

 

Q: How do I restore my Land F/X project data in the Portal?

A: See our documentation on restoring project data using the Portal.

 

Q: How do I install Land F/X software from the Portal?

A: See our documentation on installing Land F/X from the Portal.

Want to learn more about the Portal? See our Portal Tour webinar.

 

FAQs for Manufacturers

Q: How can I view custom product reports?

A: Once logged into your Land F/X Portal, click Reports. More information

 

Q: How can I report an incorrect product listing?

A: When viewing your catalog in the Land F/X Portal, you'll find the following link for every product you see: Report this listing. Clicking this link will let you open a new ticket pre-populated with that product's information. Fill out the correct info, then click Submit.

 

Q: How can I add a new product?

A: On your Portal's dashboard, you'll find a link to the New Product Request Form. Fill out this form to add your product.

 

Q: How can I let another user access my custom reports?

A: Have your new user visit landfx/com/portal and register for a new account using your company's Land F/X Support ID.

 

Note: If the user is not using a company email address, you'll need to visit the Users section of the Portal and change his or her role from No access to User or Admin.

Last modified on Oct 02, 2020

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  • Land F/X

Our software tailors AutoCAD to the needs of landscape architects, irrigation designers, and other professionals. We automate your most tedious tasks and ensure accuracy, giving you more time to design.

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