Which Applications and Devices are Incompatible or Cause Issues With the Autodesk Licensing Service?

Question:

Which applications and devices are incompatible or cause issues with the Autodesk Licensing Service?

Answer

• List of conflicting 3rd-party applications & solutions
• List of conflicting 3rd-party devices & solutions

List of conflicting 3rd-party applications & solutions:

SecureIT

Solution: Uninstall. Shutting this product down doesn't resolve the issue, and Autodesk has been unable to verify the efficacy of adding the Autodesk product and executables to the exeption list.

SafeIP

Solution: Uninstall. This product offers no option to configure exceptions, and shutting it down won't fix the issue.

Astrill VPN

Solution: Disable. Otherwise, this product would interfere with the licensing process by blocking AdskLicensingInstHelper.exe tool registration and listing using ASProxy.dll.

Tumar CSP

Solution: Disable. The presence of this product causes the License manager is not functioning error in the CAD installation and the Requested service not available in the Autodesk Desktop App, and is incompatible with desktop licensing.

McAfee Endpoint Security

Solution: Unblock the port set in the file %ProgramData%\Autodesk\AdskLicensingService\AdskLicensingService.data on McAfee ES. Licensing SDK and AdskLicensingInstHelper can sometimes prevent the Licensing Service from functioning correctly, necessitating the unblocking step.

Acronis True Image

Solution: Check the security settings. This product can prevent the Autodesk Desktop Licensing Service from starting.

StopZilla Antivirus

Solution: Disable this product while installing the Autodesk product, and add the exceptions listed above. While running, this product can prevent Autodesk products from installing and cause Error 2731 messages.

Kaspersky (certain customized configuration)

Solution: Disable this product while installing the Autodesk software, and add Autodesk directories to its exception list. Note that this product will not cause problems while configured to its default standard setting, but some customized settings may prevent the proper creation of the Current folder in the location C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing.

Fortinet

Solution: Allow the subcategory Root.Certificate.URL (if using "Application Control" to block updates.Autodesk products verify the Certificate Revocation List during license authorization, which will fail if the list is blocked. See the Fortinet website for more information.

Quick Heal Total Security

Solution: Explicitly allow the actual versioned path of AdskLicensingService.exe (for example, C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\10.2.0.4231\AdskLicensingService\AdskLicensingService.exe in Total Security firewall rules. Note that adding the path with the "Current" junction will not resolve the issue. This product may block the access to Licensing Service port.

Blue Coat K9 Web Protection

Solution: Disable the drivers used by K9 (bckd and kckwfs), and restart your computer. This product can prevent communication to the Licensing Service. An alternative solutions would be to simply uninstall this product, which has been discontinued.

MacBooster and other Mac OS cleanup apps

Solution: Add Autodesk directories to exception list. These items remove localization resources from Agent bundle.

NetOp

Solution: Disable or uninstall. This product is not compatible with Autodesk products.

Trend Micro

Solution: Add Autodesk directories to the exception list. If the error persists, disable or uninstall this product. Note that this product may affect some Windows API call and can cause the License checkout timed out error when you launch your Autodesk product.

Netskope

Solution: Remove this item from start-up scripts. Netskope may prevent the Single-User or Sign In options from appearing in the Let's Get Started Screen during activation of a Single-User license.

Comodo Antivirus:

Solution: Uninstall this program before installing any Autodesk software. While this product is running, it can prevent some Autodesk products' installers from functioning, leading to the error message The system cannot open the device or file specified during installation.

Webroot

Solution: Disable or uninstall this product. Webroot can cause an Agent web socket connection issue and fire the error message ADLSDK_UPDATE_REASON_REGISTRATION_ERROR repeatedly.

List of conflicting 3rd-party devices & solutions:

Dell Docking Station

Solution: Install the latest drivers from Dell Support. If you're unable to update the drivers, remove the laptop from the docking station to to allow it to function again.

Kensington USB Video Dock

Solution: Disconnect the device when activating the Autodesk product.

HP Thunderbolt 3 dock

Solution: Open the Autodesk product before connecting your computer to the dock.

LogMeIn display adapter

Solution: Disable this product or reach out to LogMeIn Support for help.

For reference, see the Autodesk article Autodesk Licensing Service: Known Conflicting Applications.