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AutoCAD or F/X CAD Crashes or Freezes & Fatal Error When You Try to Run Publish or Batch Plot Commands

Issue

You tried to run either the Publish or Batch Plot command, and CAD crashed or froze.

 

You may have also seen a Fatal error message.

 

 

Cause

We've seen this issue result from:

  • An improper plotter configuration or
  • A damaged or improper page setup

 

 

 

Solution

1. Confirm that the plotter is working with Windows by doing a test print from a Windows application such as the Control Panel.

 

Are you able to print?

  • No: The plotter isn't working properly with Windows. You may need to update your plotter driver from the manufacturer's website or otherwise have your system admin troubleshoot the plotter.
  • Yes: The plotter is working properly with Windows. Move on to the next step.

 

 

 

2. Open the Options dialog box, and ensure that the Plotting and Publishing options are unchecked under the Plot and Publish tab.

 

 

 

3. Open a blank drawing, and try to plot from there. Are you able to plot (even if it just results in a blank page) without CAD freezing or an error popping up?

  • No: Send us a support ticket detailing the plotting issue you're experiencing.
  • Yes: The plotter is working properly with AutoCAD but not with the drawing you had open when you initially tried to plot. Move on to the next step.

 

4. Try importing a page setup from a working DWG.

 

5. Run the Publish or Batch Plot command again.

 

CAD still crashing? Still seeing a Fatal error message? Move on to the next step.

 

6. If you're still experiencing the issue, try configuring a new page setup. Then run the Publish or Batch Plot command again.

 

CAD still crashing? Still seeing a Fatal error message? Move on to the next step.

 

7. Try reverting your plotter configuration to the default settings.

 

CAD still crashing? Still seeing a Fatal error message after trying these steps? It's time to send us your drawing and Land F/X project in a support ticket so our team can take a look.

Last modified on Oct 14, 2019

Contact

  • Land F/X

Our software tailors AutoCAD to the needs of landscape architects, irrigation designers, and other professionals. We automate your most tedious tasks and ensure accuracy, giving you more time to design.

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