Find Your Computer's Specifications & Add Them to a Support Ticket
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Find Your Computer's Specifications & Add Them to a Support Ticket

Issue

You need to determine your computer's system specifications and, if needed, add them to a support ticket.

 

 

Solution

Find Your Computer's Specifications

 

1. Open your Start menu and type DXDIAG in the search box.

 

 

 

Open the file dxdiag.exe.

Windows Start menu, dxdiag.exe option

 

 

 

Do you want to check if your drivers are digitally signed?

2. When asked Do you want to check if your drivers are digitally signed, click Yes.

 

 

 

3. The DirectX Diagnostic Tool will open. Click Next Page three times to progress through each of the tabs (System, Display, Sound, and Input).

 

DirectX Diagnostic Tool, Next button

 

 

4. Once the tool reaches the Input tab, click Save All Information.

 

DirectX Diagnostic Tool, Input tab, Save All Information option

 

 

5. You'll now save your system specifications as a .txt file. Save the file to your desktop, or another location where you can find it easily. This file will be named DxDiag.txt and will contain your computer specifications.

 

 

Add Your Computer Specifications to An Existing Technical Support Ticket

 

 

 

1. Go to your desktop (or the location where you saved your specifications in Step 5 above), and right-click the file DxDiag.txt.

DxDiag.txt file on desktop

 

 

 

Send to menu option

2. The menu pictured to the left will open. Select Send to.

 

 

 

Then select Compressed (zipped) folder from the submenu that opens.

 

 

 

3. The previous step will have created a zip folder named DxDiag.zip, pictured to the right.

 

 

Add this zip folder to your existing technical support ticket by following our steps to send us a zip file in an existing technical support ticket.

DxDiag.zip folder on desktop
Last modified on Jun 01, 2022

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