Issue

While attempting to install F/X CAD, you received an error message similar to the following:

1: 5 2: Failed to install the anchor service. 3: 1002

Cause

This error can result from interference from the ESET Antivirus software.

It may also require a System File Checker (SFC) scan.

Solution

If you have ESET Antivirus software, disable it. Then try installing F/X CAD. You can enable ESET once you've installed.

Don't have ESET Antivirus software? Or you're still getting the error after disabling ESET and attempting to install F/X CAD again? Complete the following steps.

1. Open the Windows Start menu, and type the letters CMD in the search field.

 

 

 

2. You'll see a Command Prompt entry at the top of the Start menu. Right-click this entry.

 

 

 

3. Select Run as administrator from the menu that opens.

4. The Administrator: Command Prompt dialog box will open.

 

Type the following text at the Command prompt:

sfc /scannow

 

Then press Enter.

Note the space between sfc and /.

5. Once the scan is complete, restart your computer.