Connection Refused / Denied to User ODBC@"XXXXXX"

Issue

You saw an error message similar to the following:

Connection refused to user ODBC@"xxxxxxx" or Connection denied to user ODBC@"xxxxxxx"

The text you see in place of "xxxxxxx" in the error message will vary depending on your installation. The error shown above is just an example.

Cause

This error is the result of your database connector being set to landfx.com and the install.xml file being configured for local data.

Solution

To resolve this error, our support team will need to configure your install.xml file for Cloud Data. Send us a technical support ticket, and include the following information:

• You saw the error described in this article.
• You need to have your install.xml file configured for Cloud Data.