Error: "Another Version of This Product is Already Installed. Installation of This Version Cannot Continue ... " (Running the F/X Server or F/X Workstation Installer)

Issue

When running either the F/X Server or F/X Workstation installer, you saw the following error message:

Error: "Another version of This product is already installed. Installation of this version cannot continue. To configure or remove the existing version of the product, use Add/Remove Programs on the Control Panel."

Cause

A version of the F/X Server or F/X Workstation installer is already installed on your computer.

Solution

Running the F/X Server installer

If you saw the error when runnung the F/X Server installer, double-check that you'v uninstalled the other version of F/X Server from your computer and make sure you actually want to re-install it.

In most cases, you won't need to reinstall F/X Server on your computer, and you should almost never have to uninstall it. If in doubt, send us a support ticket letting us know why you are re-installing F/X Server on your computer.

Running the F/X Workstation installer

If you saw the error when runnung the F/X Workstation installer, follow our steps to uninstall the Land F/X Workstation component. You should then be able to run the F/X Workstation installer without seeing the error.