You saw an error message to the effect of: MSG 33: Permission Denied Writing to Destination Folder.
Our software requires full read/write permissions to the LandFX folder for both the System account and all users in your office. You're likely facing a permissions issue.
Verify your settings to ensure you have read/write permissions for the LandFX folder.
For an office server environment, you'll probably need to contact your IT administrator if this solution is not within your capabilities.