Issue
You are unable to access Web-based content using our software. Web-based dialog boxes may be loading empty or not loading at all. This issue may apply to:
- Adding new plants, site blocks, or irrigation equipment
- Accessing the Irrigation Manufacturer database or any other Web-based dynamic content
For example, you may be trying to add plants to a project but don't see any available plants in the New Plants screen:
Cause
An AutoCAD setting is likely blocking your ability to access Web content.
Solution
You can resolve this issue by resetting AutoCAD or F/X CAD to its default settings.
You should now be able to access plants, irrigation equipment, site amenities, and other dynamic content.
Still unable to access Web-based content? It's time to get your IT admin involved to troubleshoot your security settings (such as certification issues). At this point any number of security settings may be blocking your access to Web content.
