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Importing Plants, Concept Plants, Details, Reference Notes, or Irrigation Equipment Using Cloud Data: AutoCAD Freezes or Crashes

Issue

You tried to import items from a project or template, and it caused AutoCAD to freeze or crash – and your office has Cloud Data. You may be trying to import:

  • Plants
  • Concept plants
  • Reference Notes (RefNotes)
  • Details
  • Irrigation equipment

 

Cause

Your security software may be blocking our software from carrying out the import.

 

Solution

1. Make sure your security software has exceptions for both landfx.com and your LandFX folder. You may need to have your IT administrator complete these steps.

 

2. If security exceptions are already in place, or if you've added them and CAD is still freezing when you attempt to import, the next step is to uninstall and reinstall F/X CAD.

Last modified on Jul 17, 2019

Contact

  • Land F/X

Our software tailors AutoCAD to the needs of landscape architects, irrigation designers, and other professionals. We automate your most tedious tasks and ensure accuracy, giving you more time to design.

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