+1 805-541-1003

Technical Support

+1 805-541-1003

Have issues or questions? Find your answer here.
Don't see your solution in our Knowledge Base?
Our dedicated technical support team is here to help.

Jeremiah Farmer


Amanda Berry


Jake Lott


Paul Houchin


Mike Bennet


Mike Cota


Save time

Troubleshoot your drawing before contacting technical support.

Though we're of course here to help, you might just be able to help yourself even more quickly. We're constantly updating our troubleshooting resources, providing the answers you need to resolve your issue and get back to work! 

 Is there an error message?

Please enter the error message text below to search the Knowledge Base.

 Can the issue be duplicated in a blank drawing?

We find that 25% of our tech support tickets are directly related to drawing corruption. This is a recurring issue that can be addressed quickly on your end.

If you are unable to duplicate your issue in a blank drawing, please clean your drawing and any Xrefs first. Chances are the issue will be resolved!

 Still no solution? Submit a ticket.

Include a detailed explanation of your issue and the exact text of any error messages.


Don't know your Support ID?

You'll receive immediate email verification of your ticket. Don't see it? Check your junk or spam folder. In most cases, we'll provide a detailed solution within an hour.

Updated Support Policy

Our team is happy to provide unlimited technical support by phone or email for issues directly related to our software.

However, many technical issues stem from improperly maintained Windows installations, outdated or improperly configured equipment, or network problems. These deeper-seated issues go above and beyond the support our team is able to provide as part of the purchase and renewal or upgrade of our software. As a result, they may necessitate an additional per-incident support charge of $150.

Rather than incurring these types of charges – and risking potentially catastrophic computer issues – we encourage you to pay this money proactively by hiring a qualified IT professional to service your office computers regularly


  • Land F/X

Our software tailors AutoCAD to the needs of landscape architects, irrigation designers, and other professionals. We automate your most tedious tasks and ensure accuracy, giving you more time to design.