Though we're of course here to help, you might just be able to help yourself even more quickly. We're constantly updating our troubleshooting resources, providing the answers you need to resolve your issue and get back to work!
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We find that 25% of our tech support tickets are directly related to drawing corruption. This is a recurring issue that can be addressed quickly on your end.
If you are unable to duplicate your issue in a blank drawing, please clean your drawing and any Xrefs first. Chances are the issue will be resolved!
Include a detailed explanation of your issue and the exact text of any error messages.
You'll receive immediate email verification of your ticket. Don't see it? Check your junk or spam folder. In most cases, we'll provide a detailed solution within an hour.
Our team is happy to provide unlimited technical support by phone or email for issues directly related to our software.
However, many technical issues stem from improperly maintained Windows installations, outdated or improperly configured equipment, or network problems. These deeper-seated issues go above and beyond the support our team is able to provide as part of the purchase and renewal or upgrade of our software. As a result, they may necessitate an additional per-incident support charge of $150.
Rather than incurring these types of charges – and risking potentially catastrophic computer issues – we encourage you to pay this money proactively by hiring a qualified IT professional to service your office computers regularly