Land F/X Software is a professional-grade add-on for AutoCAD.
Technical Support
+1 805-541-1003
Join the Land F/X family, and experience our world-class support.
We offer phone and email support with extremely fast response times.
Jeremiah
Farmer
Amanda
Berry
Jake
Lott
Paul
Houchin
Forrestt
Williams
Mike
Bennett
Mike
Cota
Save time – troubleshoot your drawing before contacting technical support.
Though we're of course here to help, you might just be able to help yourself even more quickly. We're constantly updating our troubleshooting resources, providing the answers you need to resolve your issue and get back to work!
Is there an error message?
Please enter the error message text below to search the Knowledge Base.
Can the issue be duplicated in a blank drawing?
We find that 25% of our tech support tickets are directly related to drawing corruption. This is a recurring issue that can be addressed quickly on your end.
If you are unable to duplicate your issue in a blank drawing, please clean your drawing and any Xrefs first. Chances are the issue will be resolved!
Is it a common issue?
Still no solution? Submit a ticket.
Include a detailed explanation of your issue and the exact text of any error messages.
You'll receive immediate email verification of your ticket. Don't see it? Check your junk or spam folder. In most cases, we'll provide a detailed solution within an hour.
Updated Support Policy
Our team is happy to provide unlimited technical support by phone or email for issues directly related to our software.
However, many technical issues stem from improperly maintained Windows installations, outdated or improperly configured equipment, or network problems. These deeper-seated issues go above and beyond the support our team is able to provide as part of the purchase and renewal or upgrade of our software. As a result, they may necessitate an additional per-incident support charge of $150.
Rather than incurring these types of charges – and risking potentially catastrophic computer issues – we encourage you to pay this money proactively by hiring a qualified IT professional to service your office computers regularly