We are a software company looking for a bright and driven irrigation technical support specialist located in San Luis Obispo County, California.

Our software is an add-on program for AutoCAD and SketchUp. We offer clients access to a library of 2D blocks and 3D components to use in landscape and irrigation design. We also work with manufacturers in the industry to add their landscape products to our block and component library. Examples include benches, irrigation and lighting equipment, play structures, athletic equipment, and more. We started as a father-son duo working out of a garage and now have the best-in-class software used by thousands of professionals in dozens of countries, served by an ever-growing staff of more than 20 employees.

This job entails padding out our vast library of “smart” AutoCAD blocks and SketchUp components. Much will be self-directed in areas that noticeably include few or no blocks (dog play area, bocci court, etc.). At other times, the content creation will be at the behest of a manufacturer, as part of a meticulous effort to represent their entire product catalog, every model and every model option – all at a click away from the designer.

In addition to drafting content, the candidate will add product information directly from manufacturers’ catalogs to our software, verifying accuracy and correct organization.

Requirements:

• Proficiency in either AutoCAD or SketchUp. Proficiency in both is an asset.
• Meticulous attention to detail.
• Self-motivated and organized in order to meet deadlines.
• Candidate will be located in, or willing to relocate to, the San Luis Obispo, CA, area. Our team is currently working remotely, but working daily at our office in San Luis Obispo will likely be a future requirement.

Responsibilities:

• Rework existing AutoCAD blocks or details, and/or 3D SketchUp components, to match our standards, including layer structure, lineweights, and best CAD and SketchUp practices.
• Using non-CAD details as a guide, create standardized CAD details, plan blocks, and/or SketchUp 3D components.
• Compile data from manufacturer catalogs, including equipment models, product descriptions, and performance data, and add it to our AutoCAD-based software.
• Maintain an understanding of the content and organizational structure of a variety of catalogs, and classify this information into a logical and consistently organized software database.
• Cross-check the entered data in AutoCAD to ensure it is accurate, current, and organized correctly.

Benefits and Other Position Information:

Full benefits: Medical, dental, vision, 401k, holidays, sick, vacation

Position Type: Full-time

Must Submit:

• Résumé
• Sample files of your work in .dwg and/or .skp format
• Date when you can start
• Rate of pay desired

We are a software company looking for a bright and driven irrigation technical support specialist located in San Luis Obispo County, California.

Our company develops and sells high-end professional design software – specifically, add-on programs for AutoCAD and SketchUp – to landscape architects, irrigation designers, architects, and engineers. We started as a father-son duo working out of a garage and now have the best-in-class software used by thousands of professionals in dozens of countries, served by a growing staff of more than 20 employees.

We uphold a high standard of client-centered technical support. We offer phone, email, and Skype as possible outlets for our clients to reach out to us. Candidates should be proficient and comfortable talking clients through a number of usage issues with our software. Our primary need is in the area of irrigation support, but the candidate will likely need to provide support for the planting, hardscape, and CAD details portions of our software.

Requirements:

• Working understanding of irrigation system design, preferably with AutoCAD and Irrigation F/X.
• Ability to troubleshoot and provide solutions for irrigation system issues.
• Professional phone etiquette.
• Strong written and oral communication skills.
• Candidate must be patient and meticulous with a high level of critical thinking.
• Candidate will be located in, or willing to relocate to, the San Luis Obispo, CA, area. Our team is currently working remotely, but working daily at our office in San Luis Obispo will likely be a future requirement.

Responsibilities:

• Answer phone calls and respond to emails from clients seeking technical support for clients experiencing irrigation design issues with our software.
• Search our documentation and the Internet effectively to provide solutions on the fly.
• Collaborate with our documentation team to ensure that every technical support issue is documented with a clear solution.
• Diagnose errors, replicate and report them to the developer.

Benefits and Other Position Information:

Full benefits: Medical, dental, vision, 401k, holidays, sick, vacation

Position Type: Full-time

Must Submit:

• Résumé
• Date when you can start
• Rate of pay desired

We are a software company looking for a bright and driven Sales/Client Success associate.

Our company develops and sells high-end professional design software – specifically, add-on programs for AutoCAD and SketchUp – to landscape architects, irrigation designers, architects, and engineers. We started as a father-son duo working out of a garage and now have the best-in-class software used by thousands of professionals in dozens of countries, served by a growing staff of more than 20 employees.

We uphold a high standard of client-centered support. We offer phone, email, and Skype as possible outlets for our clients to reach out to us.

This position is not just about contacting our clients and asking if they are happy. It's about being proactive in catching problems, being able to solve problems on your own, and being a representative voice for our clients.

This position carries the potential for a great deal of room for growth.

Requirements:

• Professional phone etiquette
• Fast typist
• “People person” – candidates must be able to generate a conversation even with the least talkative clients.
• Strong written and oral communication skills.
• Candidate must be patient and meticulous with a high level of critical thinking.
• Candidate will be located in, or willing to relocate to, the San Luis Obispo, CA, area. Our team is currently working remotely, but working daily at our office in San Luis Obispo will likely be a future requirement.

Responsibilities:

• Answer/make phone calls to clients.
• Maintain relationships and accounts for upwards of 2,000 clients.
• Analyze client accounts for license counts, potential sales needs, and other support requirements.
• Communicate clients’ needs to the sales team.

Benefits and Other Position Information:

Full benefits: Medical, dental, vision, 401k, holidays, sick, vacation

Position Type: Full-time

Must Submit:

• Résumé
• Date when you can start
• Rate of pay desired