We are a software company looking for a bright and driven technical support technician. Our company develops and sells high-end professional design software – specifically, add-on programs for AutoCAD, SketchUp, and Revit – to landscape architects, irrigation designers, architects, and engineers. We started as a father-son duo working out of a garage and now have the best-in-class software used by thousands of professionals in dozens of countries, served by a growing staff of more than 30 employees.

Our tech support is the real deal – it's consistently ranked as the best of any software company, and one of our clients said we even provide the best customer service of any company. These sentiments mean a lot to us, and we are looking for a truly exceptional candidate to add to our team. If you are tired of the corporate grind where your efforts don't matter, and you are a truly exceptionally talented people person, you need to come work for us. We offer phone, email, and Zoom as possible outlets for our clients to reach out to us. Candidates should be proficient and comfortable talking with clients through a number of technical issues with our software, including installation and more general issues with servers and computer workstations.

We have listened to our employees following the pandemic, and all positions are permanently remote. We do still maintain a small office in San Luis Obispo, and it would be nice if you are located within driving distance for the occasional meet-up or trade show preparation, but it is not a requirement. We currently have staff scattered across five states, and have made permanent work-from-home status excel as we continue to create excellent software and offer unparalleled support.

Requirements:

• Professional phone etiquette.
• Technical support experience.
• Strong computer troubleshooting ability.
• Strong written and oral communication skills.
• Candidate must be patient and meticulous with a high level of critical thinking.
• Applicants must reside in and be legally authorized to work in the United States.

Responsibilities:

• Answer phones.
• Search our documentation effectively to provide solutions on the fly.
• Troubleshoot installation issues.
• Perform some system administration for the office.
• Diagnose errors, replicate and report them to the developer.

Software and Hardware We Use:

• AutoCAD (we will provide training)
• SketchUp (we will provide training)
• Revit (we will provide training)
• Apple/Mac
• Parallels
• Slack
• InstallShield
• MySQL
• GoToAssist
• Windows Command Prompt
• Admin Windows (Registry Editor)
• Windows MSI Packages

Benefits and Other Position Information:

Full benefits: Medical, dental, vision, 401k, holidays, sick, vacation

Position Type: Full-time

Must Submit:

• Résumé.
• Rate of pay desired
• Date when you can start.