We are a software company looking for a bright and driven technical support administrator.

The ideal candidate will be a natural problem solver who can both anticipate and resolve issues by applying critical thinking, as well as a highly motivated team player who approaches both customer service and intra-office interactions with maturity and honesty.

Our company develops and sells high-end professional design software – specifically, add-on programs for AutoCAD, SketchUp, and Revit – to landscape architects, irrigation designers, architects, and engineers. We started as a father-son duo working out of a garage and now have the best-in-class software used by thousands of professionals in dozens of countries, served by a growing staff of more than 30 employees.

Our tech support is the real deal – it's consistently ranked as the best of any software company, and one of our clients said we even provide the best customer service of any company. These sentiments mean a lot to us, and we are looking for a truly exceptional candidate to add to our team. If you are tired of the corporate grind where your efforts don't matter, and you are a truly exceptionally talented people person, you need to come work for us. We offer phone, email, and Zoom as possible outlets for our clients to reach out to us.

We have listened to our employees following the pandemic, and all positions are permanently remote. Although we do still maintain a small office in San Luis Obispo, it would be nice if you are located within driving distance for the occasional meet-up or trade show preparation, but it is not a requirement. We currently have staff scattered across five states, and have made permanent work-from-home status excel as we continue to create excellent software and offer unparalleled support.

Requirements:

• Professional phone etiquette.
• Strong written and oral communication skills.
• Computer literate.
• “People person” – candidates must be able to generate a conversation even with the least talkative clients.
• Team player.
• Self-motivated.
• Able to multitask effectively.
• Candidate must be patient, extremely organized, meticulous, and detail oriented with a high level of critical thinking.
• Experience in office administrator, technical support, client support/success, customer service, or related experience preferred.
• Fast typist.

Responsibilities:

• Answer phones.
• Work within our in-house ticket system.
• Assign and triage client tickets.
• Search our documentation effectively to provide solutions on the fly.

Must Submit:

• Résumé.
• Rate of pay desired
• Date when you can start.

Position Type: Full-time

Full benefits: Medical, dental, vision, 401k, holidays, sick, vacation

We are a software company looking for a bright and driven usage support specialist to assist clients with our landscape design software.

Our company develops and sells high-end professional design software – specifically, add-on programs for AutoCAD, Revit, SketchUp and Rhino – to landscape architects, irrigation designers, architects, and engineers. We started as a father-son duo working out of a garage and now have the best-in-class software used by thousands of professionals in dozens of countries, served by a growing staff of more than 30 employees.

Our tech support is the real deal – it's consistently ranked as the best of any software company, and one of our clients said we even provide the best customer service of any company. These sentiments mean a lot to us, and we are looking for a truly exceptional candidate to add to our team.

We offer phone, email, and Zoom as possible outlets for our clients to reach out to us. Candidates should be proficient and comfortable talking with clients through a number of usage issues with our software. Our primary need is in the area of planting design support, but the candidate will likely also need to assist clients with hardscape/site design and CAD details, as well as our landscape design add-ons for the 3D design platforms Revit, SketchUp, and Rhino.

We have listened to our employees following the pandemic, and all positions are permanently remote. Although we do still maintain a small office in San Luis Obispo, it would be nice if you are located within driving distance for the occasional meet-up or trade show preparation, but it is not a requirement. We currently have staff scattered across five states, and have made permanent work-from-home status excel as we continue to create excellent software and offer unparalleled support.

Requirements:

• Working understanding of planting design and landscape architecture drawing packages with AutoCAD and the Land F/X family of plugins – especially, Planting F/X.
• Ability to troubleshoot and provide solutions for planting plans or general AutoCAD issues.
• Professional phone etiquette.
• Strong written and oral communication skills.
• Candidate must be patient and meticulous with a high level of critical thinking.

Responsibilities:

• Answer phone calls and respond to emails from clients experiencing design workflow issues with our software.
• Search our documentation, videos, and the Internet effectively to provide solutions on the fly.
• Collaborate with our documentation team to ensure that every technical support issue is documented with a clear solution.
• Diagnose errors, replicate and report them to the developer.

Must Submit:

• Résumé.
• Rate of pay desired
• Date when you can start.

Position Type: Full-time

Full benefits: Medical, dental, vision, 401k, holidays, sick, vacation

We are a software company looking for a bright and driven technical support technician.

Our company develops and sells high-end professional design software – specifically, add-on programs for AutoCAD, SketchUp, and Revit – to landscape architects, irrigation designers, architects, and engineers. We started as a father-son duo working out of a garage and now have the best-in-class software used by thousands of professionals in dozens of countries, served by a growing staff of more than 30 employees.

Our tech support is the real deal – it's consistently ranked as the best of any software company, and one of our clients said we even provide the best customer service of any company. These sentiments mean a lot to us, and we are looking for a truly exceptional candidate to add to our team. If you are tired of the corporate grind where your efforts don't matter, and you are a truly exceptionally talented people person, you need to come work for us. We offer phone, email, and Zoom as possible outlets for our clients to reach out to us. Candidates should be proficient and comfortable talking with clients through a number of technical issues with our software, including installation and more general issues with servers and computer workstations.

We have listened to our employees following the pandemic, and all positions are permanently remote. Although we do still maintain a small office in San Luis Obispo, it would be nice if you are located within driving distance for the occasional meet-up or trade show preparation, but it is not a requirement. We currently have staff scattered across five states, and have made permanent work-from-home status excel as we continue to create excellent software and offer unparalleled support.

Requirements:

• Professional phone etiquette.
• Technical support experience.
• Strong computer troubleshooting ability.
• Strong written and oral communication skills.
• Candidate must be patient and meticulous with a high level of critical thinking.

Responsibilities:

• Answer phones.
• Search our documentation effectively to provide solutions on the fly.
• Troubleshoot installation issues.
• Perform some system administration for the office.
• Diagnose errors, replicate and report them to the developer.

Software and Hardware We Use:

• AutoCAD (we will provide training)
• SketchUp (we will provide training)
• Revit (we will provide training)
• Apple/Mac
• Parallels
• Slack
• InstallShield
• MySQL
• GoToAssist
• Windows Command Prompt
• Admin Windows (Registry Editor)
• Windows MSI Packages

Must Submit:

• Résumé.
• Rate of pay desired
• Date when you can start.

Position Type: Full-time

Full benefits: Medical, dental, vision, 401k, holidays, sick, vacation

We are a software company looking for a bright and driven content drafter.

Our software is an add-on program for AutoCAD, SketchUp, and Revit. We offer clients access to a library of 2D blocks and 3D components for use in landscape and irrigation design. We also work with manufacturers in the industry to add their landscape products to our libraries of blocks and components. Examples include trees, shrubs, benches, irrigation and lighting equipment, play structures, and athletic equipment. We started as a father-son duo working out of a garage, and now have the best-in-class software used by thousands of professionals in dozens of countries, served by an ever-growing staff of more than 30 employees.

This job entails padding out our vast library of “smart” AutoCAD blocks and SketchUp components. Much will be self-directed in areas that noticeably include few or no blocks (dog play area, bocce court, etc.). At other times, the content creation will be at the behest of a manufacturer, as part of a meticulous effort to represent their entire product catalog, every model and every model option – all just a click away from the designer.

In addition to drafting content, the candidate will add product information directly from manufacturers’ catalogs to our software, verifying accuracy and correct organization.

We have listened to our employees following the pandemic, and all positions are permanently remote. We do still maintain a small office in San Luis Obispo, and it would be nice if you are located within driving distance for the occasional meet-up or trade show preparation, but it is not a requirement. We currently have staff scattered across five states, and have made permanent work-from-home status excel as we continue to create excellent software and offer unparalleled support.

Requirements:

• Proficiency in AutoCAD and SketchUp required. Proficiency in Revit is a bonus.
• Meticulous attention to detail.
• Self-motivated and organized in order to meet deadlines.

Responsibilities:

• Rework existing AutoCAD blocks or details, and/or 3D SketchUp components, and/or Revit Families to match our standards, including layer structure, lineweights, and best CAD, SketchUp, and Revit practices.
• Using non-CAD details as a guide, create standardized CAD details, plan blocks, and/or SketchUp 3D components.
• Maintain an understanding of the content and organizational structure of a variety of catalogs, and classify this information into a logical and consistently organized software database.
• Cross-check the entered data in AutoCAD to ensure it is accurate, current, and organized correctly.

Benefits and Other Position Information:

Full benefits: Medical, dental, vision, 401k, holidays, sick, vacation

Position Type: Full-time desired, although work schedules can be flexible – part time, or by-deliverable contract basis are potential options for the right candidate.

Must Submit:

• Résumé
• Sample files of your work in .dwg, .rvt, .rfa, and/or .skp format.
• Date when you can start
• Rate your proficiency with AutoCAD, SketchUp, and Revit, each on a scale of 1–10.
• Rate of pay desired

We are a software company looking for a bright and driven irrigation technical support specialist.

Our company develops and sells high-end professional design software – specifically, add-on programs for AutoCAD and SketchUp – to landscape architects, irrigation designers, architects, and engineers. We started as a father-son duo working out of a garage and now have the best-in-class software used by thousands of professionals in dozens of countries, served by a growing staff of more than 30 employees.

We uphold a high standard of client-centered technical support. We offer phone, email, and Skype as possible outlets for our clients to reach out to us. Candidates should be proficient and comfortable talking clients through a number of usage issues with our software. Our primary need is in the area of irrigation support, but the candidate will likely need to provide support for the planting, hardscape, and CAD details portions of our software.

We have listened to our employees following the pandemic, and all positions are permanently remote. Although we do still maintain a small office in San Luis Obispo, it would be nice if you are located within driving distance for the occasional meet-up or trade show preparation, but it is not a requirement. We currently have staff scattered across five states, and have made permanent work-from-home status excel as we continue to create excellent software and offer unparalleled support.

Requirements:

• Working understanding of irrigation system design, preferably with AutoCAD and Irrigation F/X.
• Ability to troubleshoot and provide solutions for irrigation system issues.
• Professional phone etiquette.
• Strong written and oral communication skills.
• Candidate must be patient and meticulous with a high level of critical thinking.

Responsibilities:

• Answer phone calls and respond to emails from clients seeking technical support for clients experiencing irrigation design issues with our software.
• Search our documentation and the Internet effectively to provide solutions on the fly.
• Collaborate with our documentation team to ensure that every technical support issue is documented with a clear solution.
• Diagnose errors, replicate and report them to the developer.

Benefits and Other Position Information:

Full benefits: Medical, dental, vision, 401k, holidays, sick, vacation

Position Type: Full-time

Must Submit:

• Résumé
• Date when you can start
• Rate of pay desired

We are a software company looking for a bright and driven client account representative. The ideal candidate will be a natural problem solver who can both anticipate and resolve issues by applying critical thinking, as well as a highly motivated team player who approaches both customer service and intra-office interactions with maturity and honesty.

Our company develops and sells high-end professional design software – specifically, add-on programs for AutoCAD and SketchUp – to landscape architects, irrigation designers, architects, and engineers. We started as a father-son duo working out of a garage and now have the best-in-class software used by thousands of professionals in dozens of countries, served by a growing staff of more than 30 employees.

We uphold a high standard of client-centered support. We offer phone, email, and Zoom as possible outlets for our clients to reach out to us.

We pride ourselves on being a fun, quirky, and down-to-earth team. Our clients are often nature enthusiasts and just as fun to talk to as our team members. A sense of humor and a sincere enjoyment of conversing with clients are just as important to the position as a strong work ethic.

This position is not just about contacting our clients and asking if they are happy, nor is it a traditional sales position. It's about being proactive in catching problems, being able to solve problems on your own, and being a representative voice for our clients.

This position carries the potential for a great deal of room for growth.

We have listened to our employees following the pandemic, and all positions are permanently remote. Although we do still maintain a small office in San Luis Obispo, it would be nice if you are located within driving distance for the occasional meet-up or trade show preparation, but it is not a requirement. We currently have staff scattered across five states, and have made permanent work-from-home status excel as we continue to create excellent software and offer unparalleled support.

Requirements:

• Computer literate.
• “People person” – candidates must be able to generate a conversation even with the least talkative clients.
• Team player.
• Self-motivated.
• Able to multitask effectively.
• Strong written and oral communication skills.
• Open to constructive feedback.
• Candidate must be patient, extremely organized, meticulous, and detail oriented with a high level of critical thinking.
• Experience in sales, client support/success, customer service, or similar.
• Professional phone etiquette.
• Fast typist.

Responsibilities:

• Client outreach via phone and email.
• Maintain relationships and accounts for upwards of 2,000 clients.
• Answer phones and reply to emails.
• Maintain call lists.
• Work within our in-house ticket system.
• Assist in sales for current and prospective clients.
• Analyze client accounts for license counts, potential sales needs, and other support requirements.
• Work with our sales, tech, and usage support teams to communicate client needs and ensure client satisfaction.

Benefits and Other Position Information:

Full benefits: Medical, dental, vision, 401k, holidays, sick, vacation

Position Type: Full-time

Must Submit:

• Résumé
• Date when you can start
• Rate of pay desired