Land F/X
  • Portal
  • Products
    • Design F/X
    • Planting F/X
    • Irrigation F/X
    • F/X CAD
    • Plugin for Revit®
    • Plugin for SketchUp®
    • Lighting
    • Plugin for Rhino®
    • Manufacturer Connection
    • Academic
  • Support
  • Videos
  • Who We Are
  • Trial
  • Purchase
Land F/X
  • Portal
    • Dashboard
    • Account
    • Licenses
    • Data
    • Support
  • Products
    • Design F/X
      • Product
      • Features
      • Trial
      • Purchase
    • Planting F/X
      • Product
      • Features
      • Trial
      • Purchase
    • Irrigation F/X
      • Product
      • Features
      • Trial
      • Purchase
    • F/X CAD
    • Plugin for Revit®
    • Plugin for SketchUp®
    • Plugin for Rhino®
    • Site & Hardscape
    • Lighting
    • Manufacturer Connection
    • Academic
    • Purchase
  • Support
    • Knowledge Base
    • Documentation
    • Submit Ticket
    • Updates
    • Forum
    • Install
    • Remote Assistance
  • Videos
    • Power Tips
    • Webinars
  • Who We Are
    • Contact Us
    • Careers
    • Gallery
    • News
  1. Knowledge Base
  2. F/X CAD & AutoCAD
  3. Errors: F/X CAD & AutoCAD
  4. License Error: The License Manager is Not Functioning or is Improperly Installed (FLEXnet Error)

Error: Unable to Load Customization File. ... That Customization Group Name Already Exists (Opening AutoCAD or F/X CAD)

Issue

You received an error message similar to the following:

Unable to load customization file:

C:Users\(username)\appdata\roaming\autodesk\aca 2018\enu\support\acetmain.cuix

That Customization Group name already exists.

Unable to Load Customization File

 

 

 

Cause

AutoCAD or F/X CAD is attempting to load several CUIX files that contain the same group name.

 

 

Solution

You'll need either change the duplicate group name within one of the CUIX files or unload one of the CUIX files (if the two are identical and have the same contents).

 

1. Type CUI in the Command line and press Enter.

 

 

2. Under the Customization tab, verify that All Customization Files is selected from the pull-down list.

 

 

Then expand the Partial Customization Files section by clicking the plus (+) sign as pictured below.

Expand Partial Customization Files

 

 

 

3. Check for duplicates in the list of partial CUIX files.

 

 

For example, you might see a duplicate entry for& EXPRESS& (Express Tools), aka the& acetmain.cuix& file.

Check for duplicates in the list of partial CUIX files

 

 

 

4. If you see an duplicate entry, right-click it and select Unload (filename).CUIX from the menu – for example, Unload ACETMAIN.CUIX.

Unload (filename).CUIX for duplicate entries

 

 

 

5. Click Apply and OK to save the change.

Still getting the error?

The problem is likely originating from your current user profile. If so, you'll need to create a new user profile:

1. Re-configure any customized settings in the Options dialog box.

2. Save those settings in a new profile.

3. If you want, you can now delete your old user profile. 

Contact

  • Land F/X
  • PMB 351
    3940 Broad St. STE 7
    San Luis Obispo, CA 93401
  • +1 805-541-1003
Email Logo Facebook Logo Instagram Logo LinkedIn Logo
Land F/X Logo

Our software tailors AutoCAD®, Revit®, SketchUp®, and Rhino® to the needs of landscape architects, irrigation designers, and other professionals. We automate your most tedious tasks and ensure accuracy, giving you more time to design.

  • Portal
  • Products
  • Support
  • Videos
  • Who We Are