You Cannot Open or Access Your Land F/X Preferences and Your Office Has Cloud Data

Issue

You are unable to open one or more of your Land F/X Preferences screens and your license has our Cloud Data option.

If your office does not have Cloud Data, the solution below will not apply to your office. Don't know whether your office has Cloud Data? Ask your IT administrator.

Cause

This issue can occur if your Support ID is deleted from the file that controls your Cloud Data.

Solution

You can quickly resolve this issue by following our Enterprise steps (Step 4 in our Switch to Cloud Data article).