Issue

You received an error message that The Wizard Was Interrupted before F/X Workstation could be completely installed on the InstallShield Wizard Completed screen, at the end of the installation steps for the Land F/X Workstation component.

Cause

A problem with the F/X Workstation installer is preventing the installation from completing.

Solution

1. Cancel the installation.

2. Verify that you have the latest F/X Workstation installer by checking the date of the installer download on our F/X Workstation installer page against the Date Modified of the setup_FXWorkstation file in your LandFX folder.

3. If you don't have the latest version of our F/X Workstation installer, download and run the latest version.

Still getting the error? Move on to the next step.

4. Open the File Explorer and type %temp% into the address box.

5. The Temp folder will open.

Organize the files by Date modified.

Locate the most recent file with the extension LOG.

6. Send us a technical support ticket that includes the following items:

• This most recent log file as an attachment
• An explanation that you received the Wizard was interrupted error while attempting to install the F/X Workstation component.

Our technical support team will use this log file to diagnose the issue and help you resolve it.