Your Support for This Product Has Expired. This Feature Is Unavailable (Updating a Land F/X Plugin)

Issue

When updating one of our AutoCAD plugins, you saw the following error message:

Your support for this product has expired. This feature is unavailable.

You are positive you're not expired (you paid your renewal fee within the past year).

Cause

Occasionally, you may receive this message when downloading the latest Land F/X update. The error is caused by a corrupt update file.

If you are in fact expired, you can pay your renewal fee on our Purchase page.

Solution

1. Verify that your Support ID is shown correctly in the General Preferences screen.

• If your Support ID is listed correctly (as a series of numbers and letters), skip to Step 3.
• If your Support ID is showing as dashes or hyphens rather than numbers and letters, move on to Step 2.

2. If you see dashes or hyphens instead of your Support ID:

• Type REACTIVATE in the Command line and press Enter.
• Enter your Support ID in the dialog box that opens, then restart CAD.
• Still getting the error? Move on to Step 3.

3. Follow our steps to restore the file landfx.vlx.bak. In most cases, we'll be aware of the issue and will build a patch into the ensuing update.