Issue
You tried to place a graphic block using one of our graphic libraries, but some of the graphics are missing from the dialog box, as in the example shown below.
This issue may be occurring with any of our block libraries, including Plan Graphics, Elevation Graphics, or Discipline Graphics (pictured below).
Cause
This issue can occur if your Support ID has been removed from the _install_.xml in your LandFX folder.
Solution
1. Close CAD.
2. Navigate to your LandFX folder. If you have a single-user installation, it will be on your C: drive. In a multi-user office, it will be on your central server (pictured to the right) or a shared online location.
Locate and double-click the file _install_.xml within that folder.
3. The file will open in a text editor application, such as Notepad.
Your Support ID should be listed in the top line. If not, type it in where shown to the left.
Once you've entered your Support ID, save and close the file. You should now be able to access your graphic libraries normally.
