Script Error: An Error Has Occurred in the Script on This Page (Activating F/X CAD or Using a Land F/X Tool)

Issue

You saw the following error message:

Script Error: An error has occurred in the script on this page.

 

 

You might see this error when:

• Activating F/X CAD
• Trying to use one of the Land F/X tools

Seeing a Script Error message when trying a different action in our software, such as using our License Manager, opening (not activating) CAD, or using our Photo Callout tool? See our general Script Error article.

Cause

An Internet Explorer (IE) script error is preventing you from either activating F/X CAD or accessing the Land F/X database. We've often seen this error as the result of an outdated installation of Internet Explorer.

Solution

If you see this error while trying to send an F/X CAD activation request, close the error and the activation window, then send us a technical support ticket with your Request Code as a backup.

We've seen this issue resolved with an update of Internet Explorer, which is built into the Windows Updates.

Even if you have Windows 10 and Microsoft Edge, you'll still need to update Internet Explorer to resolve this issue.

The Internet Explorer updates are built into the Windows Update. Follow our steps to run the Windows Update to ensure that IE is up to date.

Restart CAD. You should be able to work without seeing the script error.